Comprehensive IT Management for Growth-Oriented Businesses
In today’s dynamic business environment, comprehensive IT management is too complex for a single individual. For years, growth-oriented businesses have partnered with skilled Managed Service Providers (MSPs) to handle these complexities. As IT challenges and demands increase, larger organizations now seek the right IT partnerships to supplement their internal teams.
Introducing Co-Managed IT Services
Co-Managed IT Services are designed for companies that wish to retain an internal IT team familiar with their business and culture while gaining the extensive knowledge, skills, and scalability of a Managed Service Provider. This solution allows companies to refocus their in-house staff on core strengths while supplementing their expertise with an MSP. The two teams collaborate, dividing IT responsibilities to ensure comprehensive coverage and complementary skill sets.
The most frequent feedback from our customers highlights how the partnership between their internal team and Advantage’s managed service team has streamlined their operations.
How Co-Managed IT Services Work
Traditional IT support usually came in two forms: in-house staffed and outsourced to an MSP. Co-Managed IT combines the best of both worlds. Key focus areas such as helpdesk, desktop support, field support, project management, IT security, server support, infrastructure management, and application support are commonly addressed in a co-managed support model.
Co-Managed support alleviates the burden on your internal IT team, allowing them to focus on their core strengths. Working with an MSP provides your internal team an escalation point for complex issues that require immediate attention. Together, your internal IT team and the MSP can build a scalable technology plan aligned with your business growth goals, manage day-to-day operations, and address everything in between.
When partnering with an MSP, your organization benefits from their support stack, ranging from product support tools to dedicated support teams. Common elements included in a Co-Managed IT solution are:
- 24/7/365 network monitoring and maintenance
- Proactive software patching and security updates
- Helpdesk support
- Centralized ticket management
- Project implementations
- Automated backup and disaster recovery solutions
- Security solutions
- Cloud solutions and support
- Hardware/software procurement
- Technology planning
- And much more
Benefits of Co-Managed IT Services
Partnering with an established MSP for Co-Managed IT Services offers numerous benefits, including significant cost savings. Rather than maintaining and continuously training a fully staffed IT department, you can supplement your existing team with highly trained professionals, hand-picked to provide the specific services you require. This approach allows for more reliable control of your IT budget with a predictable monthly spend.
Additional benefits include:
- 24/7/365 availability
- Reduced operating expenses
- Scalability to match your growth goals and accommodate special projects and events
- Less downtime
- Faster response times
- Access to highly trained engineers and project managers
- Happier employees
- High-level technology architecting
- Escalation points for complex technical issues
Advantage will help you expand your IT department’s capabilities, realize your employees’ full potential, reduce IT problems, and save money while achieving more.
Contact Advantage today to learn how your business can benefit from our Co-Managed IT Services. We look forward to providing you with a cost-effective, stress-free solution that ensures your long-term success.
